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At tendzFlow, we are committed to protecting your privacy and ensuring your satisfaction with our services. Below are the details of how we handle your personal information and our refund process.

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Privacy Policy

Information Collection
We collect personal information you provide when using our website, such as your name, email address, and payment details. We do not sell, trade, or share this information with third parties for marketing purposes, except as outlined below.

Cookies
We may use cookies to enhance your experience, track site usage, and improve functionality. You can disable cookies through your browser settings, but this may limit some features on our site.

How We Use Your Information
Your information is used to process transactions, improve our services, and communicate with you. We may also use your email for customer service or to send important updates.

Information Security
We use SSL encryption and other security measures to protect your data. While we take steps to secure your information, we cannot guarantee 100% protection against unauthorized access.

 

Legal Disclosure
We may disclose your personal information if required by law or to protect our rights or the rights of others, such as in response to a

subpoena or legal request.

 

Unsolicited Communications
We do not send unsolicited emails or allow third parties to contact you without your consent. You can opt-out of marketing communications at any time.

 

Children’s Privacy
We do not knowingly collect personal data from minors. If we learn that we have, we will delete the data immediately.

 

Refund Policy

 

Refund Eligibility
Our refund policy is valid for 30 days from the date of purchase. If you are not satisfied with our services, you may request a refund under the following conditions:

• Your song didn’t hit any Algorithmic Playlist.

• Your campaign didn’t start within 4 days of purchase.

• We failed to deliver the number of streams promised within the campaign period.

• Your song was unjustly removed from a streaming platform, and tendzFlow was the only marketing company used.

 

How to Request a Refund
To request a refund, email us at hello@tendzFlow.com with the subject line “Refund Request.” Please attach a screenshot of your "Spotify for Artists" stats (phone screenshots only) to support your claim. Refunds will only be processed if the request meets the conditions above.

 

Refund Process
Once we receive your refund request, we will review it and notify you of approval or rejection. If approved, your refund will be processed and credited to your original payment method within a few days.

Late or Missing Refunds
If you haven't received your refund, first check your bank or credit card account. If you still have not received it, please contact us at info@tendzFlow.com.

 

Sale Items
Refunds apply to regular-priced items only. Sale items are not refundable.

Changes to This Policy
We may update this combined Privacy & Refund Policy at any time. Any changes will be posted on this page, and the updated date will be noted.

If you have any questions or concerns, please contact us at: info@tendzFlow.com